Troubleshooting

First step for almost anything: check the server console on start. Missing items, bad job names, and failed bridges all show up there.

The paper does not open or print

The item names must exist in your inventory and match the ones on the Item names page of the setup panel. Look for "item not found" lines at start
The doctor's job must be listed under Medical jobs in the panel, at or above the grade floor. Otherwise they get an "invalid job" notice
A medicalprescription spawned from an admin menu has no metadata and does nothing. Real papers come from the pad
Printing a medicalrecord from the tablet needs the item and room in the inventory, plus the pharmacy job at the tablet's grade
The /prescription command only exists when useItem = false or allowCommandWithItem = true

The NPC menu lists only papers you are carrying for a medication that exists. Bring a valid, unexpired, unrevoked medicalprescription
That medication has to be in the catalog. Check the spelling, and that a runtime-registered one was registered before use
"Pharmacy staff are on duty" means someone is clocked in, so the NPC steps aside. Use the counter, or turn off HideWhenJobStaffOnline
An unverified forged paper is rejected at NPC counters unless Forgery.npcAcceptForged is on
Stand within a few meters of the ped

Insurance is not charging or not discounting

Insurance.enabled must be on
The register applies a copay only when a medication is on the ticket. A general charge is full price
With builtin, the customer needs active coverage. It ends after MaxInactiveDays
With m-insurance or custom, make sure that resource is running and the bridge file is the one you chose
Buying a plan fails if the player cannot afford it, and you will see a failure alert
To send plan money to a society, set Insurance.societyJob (builtin only)

The register says the charge did not go through

The customer has to approve within 30 seconds, only one bill can be pending per customer, they need enough in the chosen account, and the amount cannot be over maxBillAmount or the medication's list price. The pharmacist sees an alert, so check the amount and try again.

The time clock does nothing

Stand at the clock point, within about 6 meters, with the pharmacy job at or above the grade floor
The pharmacy's Job.jobName has to match the framework job
The register, supply runs, and panic button all need a clock-in. Only Debug = true skips that, and you should not leave it on

Bottling does not work

You need the pharmacy job at the right grade and to be at the bench
Ingredients must be in the pharmacy stock room, not just in your pockets. Order them with a supply run
Make sure another resource's menu is not holding NUI focus. Close it and retry

A blank screen, or old screens, after an update

Confirm web/build/index.html and web/build/assets/ both exist
Replace the whole web/build folder and locales/en.json together. New screens read Ui.* keys that older locale files do not have
restart MrNewbPrescriptions. If it is still stale, restart the server or clear the FiveM cache
If you build the UI yourself: cd web, bun install, bun run build

Raw text like `Ui.Insurance.Failed` shows on screen

Your locale file is missing keys. Copy the new ones from locales/en.json, and check that setr ox:locale matches the file you edited.

Pictures are missing in the inventory or on the bench

Copy every PNG from [INSTALL]/imgs/ into your inventory images folder and keep the names. Each custom medication needs <itemname>.png. Restart the inventory after copying.

Medications do not heal with my ambulance job

Med heals load automatically from resource/open/bridge/ambulancejobs/ when that job is running. For insurance on hospital bills and clearing overdoses on revive, follow Ambulance jobs.

Support

Include your framework, inventory, ambulance job, and any console errors from this resource on start. If Debug is on, /staffdebug copies the provider report to your clipboard.